Questions About Qwords
About Hosting
A domain name is the address of your website on the internet. It is the address where Internet users can access your website. Domain Names are used to locate and identify computers on the Internet. Since computers use IP addresses which consist of a series of numbers, Domain Names were developed & used to identify entities on the Internet and replace a series of IP numbers to make it less difficult for humans to remember a series of numbers.
Web Hosting is a service that allows you to put your website files on the internet, this service requires a domain name as a means of accessing it.
Uptime is the length of time the server serves you, the average uptime of our servers in one month is around 99.99%.
Hosting Capacity is the capacity to put files in your hosting account, this capacity includes the capacity of EMAIL, FTP, DATABASE, but for CPANEL log files and statistics are not included in the calculation of your hosting capacity.
Monthly traffic is the maximum limit we allow for your account to transfer data, the more data you present on your website, or the higher your traffic, will reduce this monthly traffic allowance, if you feel it is not enough, you can upgrade it.
Unlimited is the maximum allowable limit of your account, in a sense almost limitless, depending on your ability to make it.
CPANEL is the name of the CONTROL PANEL that we use as a tool to make it easier for you to manage your hosting account. You can manage the creation of EMAIL / FTP / SUB DOMAIN / DATABASE / etc. through CPANEL. If your CPANEL cannot be accessed because you are blocked by a proxy, try using a cpanel proxy, http://cpanelproxy.net.
FTP is File Transfer Protocol, used to transfer files from or to your computer and the hosting server. FTP software is required to use this service, or you can also utilize the file manager available in your CPANEL.
Email account is an account that can be used by you to send and receive emails, the protocols used by us are POP, SMTP, and IMAP.
SUB domain is a second-level domain created under your main domain, such as xyz.namadomainanda.com.
Multiple Domains is a support for your hosting account to hold more than 1 domain name in 1 hosting account. Of course, you must have a domain that you want to add to your multiple domains, you can register the domain at Qwords.com.
Add On Domain is a part of Multiple Domains, it allows you to have more than one different website with different domain names in 1 hosting account (different domain names, different website contents, 1 hosting account).Of course, you must have a domain that you want to add to your multiple domains, you can register the domain at Qwords.com.
Parked Domain is part of Multiple Domains, allowing you to have more than one of the same website, with different domain names in 1 hosting account (different domain names, same website content, 1 hosting account).Of course, you must have a domain that you want to add to your multiple domains, you can register the domain at Qwords.com.
MySQL & PostgreSQL are the databases supported in your hosting account.
PHPMyAdmin is a software that is useful for managing your database in a hosting account. You can create databases and users for your database in CPANEL.
IP Address is the address used to access your website, in this case, users use a shared IP Address that is shared, and has also been covered by a domain name.
Domain Name server is an application installed on our server to manage your domain.
CNAME is one of the syntax used in DNS to point your Domain to a specific place, to change your domain CNAME, you can create a support ticket.
MX Record is one of the syntax used in DNS to direct your Domain email to a certain place, to change the MX Record, you can change it in your CPANEL.
Cron Jobs is a tool that allows UNIX system users to execute certain commands at certain times. This is similar to the Task Scheduler in the Windows operating system.
Softaculous is an application that makes it easier for you to install programs such as CMS in your hosting account.
Secured Sockets Layer encryption method used to secure communication between your computer and the server.
DNS Propagation is the term for distributing new DNS records, it usually takes between 2×24 hours to 7×24 hours after replacing the old DNS records, so that the new dns can be accessed perfectly, the length of time for distributing DNS records is different, depending on your ISP's policy in reaching the new DNS records. During this DNS Propagation period, usually the domain cannot be accessed perfectly, you can read about DNS Propagation references on Wikipedia.
Extended Support is an extra help service carried out by Qwords Staff to install programs, detect program errors (not running), account management, and help manage your hosting account using Cpanel, all of which can be done by the client himself using cpanel / whm. Each Ticket for Extended Support is limited to 1 question and 1 resolution. This service is an additional service if the client wants Qwords to fully manage his hosting account outside the standard service. To be able to use the Extended Suppport service, you can top up Point Support (PS) first, starting at IDR 45,000 (excluding tax). See more here
About Domain
A domain name is the address of your website on the internet. It is the address where Internet users can access your website. Domain Names are used to locate and identify computers on the Internet. Since computers use IP addresses which consist of a series of numbers, Domain Names were developed & used to identify entities on the Internet and replace a series of IP numbers to make it less difficult for humans to remember a series of numbers.
Top-level Domain (TLD) is the last segment of the domain name. The TLD is the letter that directly follows the endpoint in the Internet address. for example, the TLD of the domain name is COM
The most common and familiar TLDs. Examples include “com” for “commercial” and “org” for “organization.” Most gTLDs are open for registration by anyone without any special conditions.
SLD or Second-level domain is the segment before the TLD. Second-level domains usually refer to the institution that registered the domain name. For example, in the Domain namadomainanda.co.id, the “co” here indicates that the registrant institution is a “company”.
ccTLDs are TLDs that identify a specific country. e.g. ccTLD .ID for Indonesia.
Premium Domains are domains that are sold at a higher value because the TLD is relatively new so the registry makes the domain a Premium Domain. These domains tend to be short so they are easy to remember and consist of keywords that many people search for on the Internet every day.
A subdomain is a domain that is part of the main domain. For example in blog.namadomainanda.com, “blog” is a subdomain of namadomainanda.com.
Domain Renewal is a renewal process that is carried out every year or before the expiration of the domain name's active period by the Domain owner by paying a number of renewal fees determined by the Domain provider, this is to prevent automatic suspension / deletion of the Domain which causes the Domain name / website of the Domain owner to be inaccessible.
Domain transfer is the process of changing registrars/providers. A Domain Name can be transferred to another registrar only if the Domain Name has been registered with the previous registrar/Domain provider for 60 days or more, the Domain Name is unlocked, and the Domain owner has the EPP Code of the Domain Name.
A code randomly generated by the Domain provider where the domain name is registered. EPP Code is used for Domain Transfer. Domain Providers are only permitted to provide the EPP Code to their Domain owners.
Name Server is a server that contains DNS. DNS (Domain Name System) is a server network that contains a domain name database. The domain owner needs to enter their domain name on the Name server they choose for their domain name so that their domain name can be accessed.
Flexi Main Domain is a service to change the Main Domain Name on Hosting. This service is only valid once per order to change the Main Domain Name on an active Hosting.
About SSL
Secured Sockets Layer encryption method used to secure communication between your computer and the server.
SSL validation process by checking based on domain ownership. On average, the validation process takes 30 minutes, unless the domain fraud control system is caught for certain keywords.
SSL validation process by checking the suitability of company legal documents including vetting by telephone. Clients are required to prepare Company Legal Documents and are recommended in English. The average length of the validation process is about 3-10 Working Days.
Kombinasi dari Metoda Organization Validated dan MA combination of Organization Validated Method and Domain Validation Method, including checking whether or not the existence of the website owner is valid and ensuring that the website owner has control over the domain and site. With Extended Validated SSL the site owner will get the Greenbar seal. Reference: https://cabforum.org/extended-validation/. The vetting process and validation of company legal documents takes an average of 3-10 working days, and can be longer if the company's legal documents are not in English, and the website owner is slow in responding to vetting.
The validation email will be sent to the email admin/administrator/hostmaster/webmaster/postmaster@namadomainanda.xyz, make sure you have created the email. if you have just created the email or the email fails to send, please ask our support team through the support ticket to resend the validation email to that email address.
The Background Check process of a domain, or organization, or document validity, can use the DUNS (Data Universal Numbering System) method, or Public Accountant / Lawyer / Notary, or Info on the Public Stock Market. Some processes require sending personal data or telephone process.
The process of encoding a message or information in such a way that only authorized parties can access it and those who are not authorized cannot.
When the website owner wants to change his biodata, such as name, email or when the website owner forgets the certificate code for his SSL installation.
Warranty/Guarantee is the maximum value of the guarantee from the Certificate Authority to users of your website in the event of data transmission mismatches or security interruptions that occur on the certificate issuer side, or in accordance with the terms and conditions of the limited guarantee from the Certificate Authority.
Digital certificate issuing organizations, such as: Globalsign, Entrust, Symantec, Thawte, etc.
SAN: Subject Alternative Name or UCC: Unified Communication Certificate both apply to MultiDomain SSL. namely the installation of SSL on additional domains with the same contact / owner, and additional domains are only aliases, so that only one verification process is needed, and the next additional domain does not need to go through the Vetting process again.
Server-Gate Cryptography atau International Step-up, yaitu beberapa level tingkatan enkripsi, dapat menggunakan level rendah atau tinggi, dukungan metoda ini masih dipergunakan karena masih ada pengguna yang menggunakan browser tua yang tidak mendukung enkripsi level tinggi.
About Server
Cloud VPS or Virtual Dedicated Server (VDS) is a server side technology about operating system and software that allows a machine with large capacity to be divided into several virtual machines. Each virtual machine serves the operating system and software independently and with fast and precise configuration. Cloud VPS is usually used to build hosting applications with Virtual Private Servers, Development / Test Environments, Educational Outposts, Backup Servers, with a limited budget, and also if you need more than just shared hosting.
Dedicated Server is a hosting service that is used exclusively for your own account, your data is placed on a server that is used by you alone. Dedicated Server is an alternative hosting for large capacity websites and requires special configuration on the server.
Colocation Server allows you to place your physical server at Qwords Data Center, South Jakarta. Operational Data Center is managed by Qwords subsidiary, PT Jejaring Cepat Indonesia.
You will get full root access for Dedicated, Colocation, and Cloud VPS services. Unless you use Manage The Box service for your server, we will help you with server management from Qwords side.
The server network in the Qwords Data Center is monitored 24x7x365 by the Qwords Network Operational Center team.
We provide an additional service of FTP Backup. You can learn more about this service at https://www.qwords.com/services/ftp-backup/
Multiple *Mixed* Premium Internet Connections Port Speed: 100Mbps Public, 1Gbps Private Network (Optional) Network Speed: 100Mbps International Transit (10Mbps fair use policy applied), 1Gbps Peering Shared to OpenIXP + Indonesia Internet Exchange + Matrix Internet Exchange (Singapore, Hongkong, Germany, Cambodia, etc.) Public Network Connectivity: 1Gbps peering to Indonesia Internet Exchange, OpenIXP, Matrix Internet Exchange, 1/2 Gbps to Tier 1 International Transit (Mixed).
The minimum contract for server rental is Monthly.
About Subscribe
You can subscribe to web hosting at Qwords.com by filling out an online form on our website, https://www.qwords.com then you will get an invoice or bill in the form of an email sent to the account you are using. Please make a payment via BCA / Mandiri / BRI / BNI / Paypal transfer and then confirm your payment via EMail to billing@Qwords.com/Form Website at Qwords.com/ Phone to +62 21 5277822 / By Phone Call Center 0804 1 808 888. We will activate your account as soon as we check your payment.
You can subscribe to a Domain Name at Qwords.com by filling out an online form on our website, https://www.qwords.com then you will get an invoice or bill in the form of an email sent to the account you are using. Please make payments via BCA / Mandiri / BRI / BNI / Paypal transfer and then confirm your payment via EMail to billing@Qwords.com/Form Website at Qwords.com/ Phone to +62 21 5277822 / By Phone Call Center 0804 1 808 888. We will activate your account as soon as we check your payment.
After we receive your payment, the hosting account activation process will be carried out immediately. Normally, the hosting account activation process takes approximately 15-30 minutes, depending on the queue / amount of activity
After we receive your payment, the Domain Name activation process will be carried out immediately. Normally, the Domain Name activation process takes approximately 15-30 minutes, depending on the queue / number of activations
24-hour technical assistance services from Qwords.com can only be obtained through Support Tickets, please log in at www.Qwords.com and create a support ticket to request assistance. Livechat / SMS / Phone is only used for sales inquiries or informing about immediate support tickets and does not provide technical assistance.
The server specifications used at Qwords.com are:
Intel xeon 2620 dual processor (24 total cores)
64gb ecc registered ram
4x2TB sata II raid w/ SSD Cache
2x1gbps nic
NAS BAckup
We use separate servers for each package
Intel xeon 2620 dual processor (24 total cores)
64gb ecc registered ram
4x2TB sata II raid w/ SSD Cache
2x1gbps nic
NAS BAckup
We use separate servers for each package
Qwords.com servers are located in USA, and Qwords.com Indonesia Data Center (Cyber Kuningan Building Jakarta - Open IXP). Our servers in USA, located in Dallas, Seattle, and Singapore. Has multi homing internet backbone, with BGP router, and 10Gbps Multi Network (14 peering IP Transit).
The access speed from the Qwords.com server to outside the Qwords.com server, as well as from outside access to the Qwords.com server is 12.5MBps (100Mbps max network) under normal circumstances access out of our servers uses an average of 3-5Mbps.
Qwords.com manages its own servers, Qwords.com is not a reseller of other parties, so we know the configuration of our servers, and also how to configure our servers to remain stable.
Depending on the offense, if you have violated our rules, we may issue a warning letter to you, or if it is a serious offense, we may unilaterally terminate the use of your account.
You can register to a domain name only from us without a web hosting subscription. In this case, some bundling promotions do not apply.
You can register to our web hosting service without subscribing to our domain name, provided that you already have an active domain name that you can point your NS to. In this case, some bundling promotions do not apply.
You can transfer domains from other places to subscribe to domains only in our place, or domains and web hosting, the method used is inter-registrar transfer, or if you use the same registrar as us, you can do the moved service method. You can direct your NS domain to our place after transferring the domain, with a note, inter-registrar domain transfer can only be done if the domain age is more than 60 days after it was first active, and no later than 60 days before the domain expires, if it is more than 60 days before expiration, you must renew the domain at the old place you took care of the domain.
You can migrate your hosting account or your domain name from elsewhere to Qwords.com, for hosting moves made by Qwords.com, can only be assisted if you use CPANEL and are not in a suspended condition (domain names must be identical between hosting at Qwords. com and in the old place, if only the add on domain is moved, then the transfer will go to the Extended Support service), and the previous server can respond to queries from our server, you can create a standard support ticket for this, this service is only served within a maximum of 30 days after the first hosting activation, and will be subject to the DNS propagation process for the domain.
You can migrate your hosting account or domain account from Qwords.com to another place at any time you want, provided that you do not have unpaid arrears, also the transfer of your account causes your contract with us to end, and the domain or hosting that has been transferred is not the responsibility of Qwords.com.
You can upgrade your hosting account at any time through your account menu on our portal. Just pay the difference (prorated). Log in at www.Qwords.com, find your web hosting, and click on the icon with the U logo to upgrade, your billing difference will come out and you can pay it to us.
ou can downgrade your hosting account at any time through your account menu on our portal. The excess money you have paid will not reduce your hosting fee in the next period, and in the next billing period, your bill will automatically adjust to the fee you should have paid on the lower package (prorated).
You are not allowed to host such a site, any action that violates the agreement will result in your account being terminated from our server, and there are no refunds due to this.
You are allowed to host sites with high traffic, as long as it does not burden excessive CPU / Memory load, if the site exceeds reasonable limits, of course it can result in your account being suspended by us, we recommend that sites with high traffic / High CPU load / High memory load, to use a dedicated server.
What Makes Qwords Different than Others?
As a company for Domain Name, Cloud Hosting, and the best Server provider in Indonesia, Qwords gives an excellent experience for customers, responsive support service, security guarantee, along with updated software and technology.
Uptime Network Up to 99.99%
With the right server configuration. Supported by network management and multiple upstream tier 1 provider networks and multiple peering.
Unmetered Bandwidth
Unmetered bandwidth gives customers the satisfaction that their websites can be opened anytime from all over the world without worrying about running out of traffic quota.
24 Hours Customer Support Service
Qwords Technical Support & Customer Service is ready to help you for 24 hours through integrated services Live chat, Call Center, and Support Ticket.
Tier 3 Private Data Center
Qwords has a Tier 3 Private Data Center in Jakarta with full 24/7 monitoring Network Operation Center
Total Security Protection
Total Security Protection from immunify360 that protects servers from DDOS attacks, brute force, hacks, etc.
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